Our warehouse/showroom is at 60 Mill Street, Yarrabilba, Queensland. It's open by appointment only. Call us to discuss products and schedule a visit. Assembled product availability changes, so check with us for current options.

We do not offer trade-ins on new products as we are not licensed as a second hand dealer.

Some products come fully assembled, while others are 90% assembled. We offer assembly for items picked up from our warehouse. Shipped items may require assembly and arrive boxed.

Due to Australian regulations, we are required to ship our products containing Lithium batteries as dangerous goods, which affects shipping rates. Metro and regional customers should request a quote before purchasing. Large items are shipped to the nearest depot for pickup unless extra charges for home delivery are agreed upon beforehand. Any item over 30kg requires a tail lift truck or forklift to unload at your address, this is due to the freight industry Workplace health and safety requirements. Metro and regional Areas are defined by Australia Post or our chosen shipping company. If you choose the incorrect freight option we will contact you with the correct freight cost. Please confirm all costs before placing the order. We reserve the right to cancel an order.

Follow the care instructions on our website's Manuals page. Our products are water-resistant, but avoid spraying water at the handlebar controls, display, throttle, and charging port. Use a damp cloth for these areas. You can spray water below the front guard, frame below the seat, swing arm, rear wheel, rear suspension, and rear guard. Do not use a pressure washer.

Please see the individual item descriptions for the ratings. This are based on the factory data provided from the development team at the factory. Battery range and peak outputs in any product description are to be used as a guide only which represent an average of the test figures and do not account for all/other variables such as battery charge status, incline, terrain, rider size and weight, weather conditions to name a few. We do test all of our products for functionality but cannot guarantee the data provided by a 3rd party.

Laws for riding eScooters vary by state and are constantly changing. Please check with your local authority for the latest rules. Here are some helpful links: Queensland, New South Wales: https://roadsafety.transport.nsw.gov.au/stayingsafe/e-scooters/index.html, Victoria: https://www.vicroads.vic.gov.au/safety-and-road-rules/e-scooters-in-victoria, South Australia: https://mylicence.sa.gov.au/road-rules/e-scooter-trial, Tasmania: https://www.transport.tas.gov.au/road_safety_and_rules/personal_mobility_devices, Western Australia: https://www.wa.gov.au/organisation/road-safety-commission/erideables

In order to legally import our scooters, it is a requirement that the scooters have an import approval from the Department of Infrastructure. At the moment all scooters are imported as personal mobility devices and as part of this requirement the scooters must be limited to 25km/hr.

If the owner of the scooter wishes to use the product on private property they will be able to easily remove this limiter.

A majority of Australian states and Territories have a speed limit of 25km/hr

For all warranty information please refer to our policy page on our website. Warranties are only valid to the original purchaser and we cannot warrant any 2nd hand used goods that have been on sold to 3rd parties.

For dirt ebikes, measure the inseam (crotch to floor) and compare it to the bike's seat height, ensuring toes can touch the ground for stability. Consider height, weight, age, and experience level. For electric scooters, refer to your state's regulations and intended use. Parents are responsible for their child's safety and supervision.

Our products are designed for general use only, we do not warrant damage caused by misuse, aggressive use including and not limited to damage caused by jumping, crashing and the like. Please refer to our policy page for full details. We do not warrant track use.