Question 1

Where can I visit your warehouse/showroom?

Accepted Answer

Our warehouse/showroom is at 60 Mill Street, Yarrabilba, Queensland. It's open by appointment only. Call us to discuss products and schedule a visit. Assembled product availability changes, so check with us for current options.

Question 2

Do you do trade-ins ?

Accepted Answer

We do not offer trade-ins on new products as we are not licensed as a second hand dealer.

Question 3

Is product assembly available?

Accepted Answer

Some products come fully assembled, while others are 90% assembled. We offer assembly for items picked up from our warehouse. Shipped items may require assembly and arrive boxed.

Question 4

Do you deliver to my area?

Accepted Answer

Due to Australian regulations, we are required to ship our products containing Lithium batteries as dangerous goods, which affects shipping rates.

Metro and regional customers should request a quote before purchasing.

Large items are shipped to the nearest depot for pickup unless extra charges for home delivery are agreed upon beforehand. Any item over 30kg requires a tail lift truck or forklift to unload at your address, this is due to the freight industry  Workplace health and safety requirements.

Metro and regional Areas are defined by Australia Post or our chosen shipping company.

If you choose the incorrect freight option we will contact you with the correct freight cost. Please confirm all costs before placing the order.

We reserve the right to cancel an order.

Question 5

How should I clean my dirt ebike?

Accepted Answer

Follow the care instructions on our website's Manuals page. Our products are water-resistant, but avoid spraying water at the handlebar controls, display, throttle, and charging port. Use a damp cloth for these areas. You can spray water below the front guard, frame below the seat, swing arm, rear wheel, rear suspension, and rear guard. Do not use a pressure washer.

Question 6

What are the products power ratings ?

Accepted Answer

Please see the individual item descriptions for the ratings. This are based on the factory data provided from the development team at the factory. Battery range and peak outputs in any product description are to be used as a guide only which represent an average of the test figures and do not account for all/other variables such as battery charge status, incline, terrain, rider size and weight, weather conditions to name a few. We do test all of our products for functionality  but cannot guarantee the data provided by a 3rd party.

Question 7

Is it legal to ride an eScooter in my state?

Accepted Answer

Laws for riding eScooters vary by state and are constantly changing. Please check with your local authority for the latest rules. Here are some helpful links: Queensland, New South Wales: https://roadsafety.transport.nsw.gov.au/stayingsafe/e-scooters/index.html, Victoria: https://www.vicroads.vic.gov.au/safety-and-road-rules/e-scooters-in-victoria, South Australia: https://mylicence.sa.gov.au/road-rules/e-scooter-trial, Tasmania: https://www.transport.tas.gov.au/road_safety_and_rules/personal_mobility_devices, Western Australia: https://www.wa.gov.au/organisation/road-safety-commission/erideables

Question 8

Why are your Electric scooters limited to 25km/h ?

Accepted Answer

In order to legally import our scooters, it is a requirement that the scooters have an import approval from the Department of Infrastructure. At the moment all scooters are imported as personal mobility devices and as part of this requirement the scooters must be limited to 25km/hr.

If the owner of the scooter wishes to use the product on private property they will be  able to easily remove this limiter.

A majority of Australian states and Territories have a speed limit of 25km/hr

Question 9

Do your products have a warranty and are warranties transferable to 3rd parties ?

Accepted Answer

For all warranty information please refer to our policy page on our website. Warranties are only valid to the original purchaser and we cannot warrant any 2nd hand used goods that have been on sold to 3rd parties.

Question 10

How do I choose the right size electric dirt bike or scooter?

Accepted Answer

For dirt ebikes, measure the inseam (crotch to floor) and compare it to the bike's seat height, ensuring toes can touch the ground for stability. Consider height, weight, age, and experience level. For electric scooters, refer to your state's regulations and intended use. Parents are responsible for their child's safety and supervision.

Question 11

Are your products suitable for jumping and track use ?

Accepted Answer

Our products are designed for general use only, we do not warrant damage caused by misuse, aggressive use including and not limited to damage caused by jumping, crashing and the like. Please refer to our policy page for full details. We do not warrant track use.

It's time to become a Potent Rider

Wholesale Direct - we design a Potent ride for Australian conditions and import so you save

Warehouse/Showroom open in Yarrabilba by appointment only

We Ship Australia Wide - Contact us for the best price to the closest depot (large items) or home delivery

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