Our warehouse/showroom is at 60 Mill Street, Yarrabilba, Queensland. It's open by appointment only. Call us to discuss products and schedule a visit. Assembled product availability changes, so check with us for current options.

We do not offer trade-ins on new products as we are not licensed as a second hand dealer.

Some products come fully assembled, while others are 90% assembled. We offer assembly for items picked up from our warehouse. Shipped items may require assembly and arrive boxed - basic tools required, some bikes have tool kits supplied.

Yes, we can ship Australia-wide. Because our products contain lithium batteries, shipping is classed as dangerous goods and rates can vary. Please request a quote before you buy, especially for metro and regional orders. Large items may go to your nearest depot for pickup unless you agree to home delivery charges first. Items over 30 kg also need a tail lift truck or forklift to unload.

Follow the care instructions on our website's Manuals and Information page. Our products are water-resistant, but avoid spraying water at the handlebar controls, display, throttle, and charging port. Use a damp cloth for these areas. You can spray water below the front guard, frame below the seat, swing arm, rear wheel, rear suspension, and rear guard. We do not recommend using a pressure washer.

Please see the individual item descriptions for the ratings. This are based on the factory data provided from the development team at the factory. Battery range and peak outputs in any product description are to be used as a guide only which represent an average of the test figures and do not account for all/other variables such as battery charge status, incline, terrain, rider size and weight, weather conditions to name a few. We do test all of our products for functionality but cannot guarantee the data provided by a 3rd party.

Laws for riding eScooters vary by state and are constantly changing. Please check with your local authority for the latest rules. Here are some helpful links: Queensland, New South Wales: https://roadsafety.transport.nsw.gov.au/stayingsafe/e-scooters/index.html, Victoria: https://www.vicroads.vic.gov.au/safety-and-road-rules/e-scooters-in-victoria, South Australia: https://mylicence.sa.gov.au/road-rules/e-scooter-trial, Tasmania: https://www.transport.tas.gov.au/road_safety_and_rules/personal_mobility_devices, Western Australia: https://www.wa.gov.au/organisation/road-safety-commission/erideables

In order to legally import our scooters, it is a requirement that the scooters have an import approval from the Department of Infrastructure. At the moment all scooters are imported as personal mobility devices and as part of this requirement the scooters must be limited to 25km/hr. If the owner of the scooter wishes to use the product on private property they will be able to easily remove this limiter. A majority of Australian states and Territories have a speed limit of 25km/hr

For all warranty information please refer to our policy page on our website. Warranties are only valid to the original purchaser and we cannot warrant any 2nd hand used goods that have been on sold to 3rd parties.

For dirt ebikes, measure the inseam (crotch to floor) and compare it to the bike's seat height, ensuring toes can touch the ground for stability. Consider height, weight, age, and experience level. For electric scooters, refer to your state's regulations and intended use. Parents are responsible for their child's safety and supervision.

Our products are designed for recreational general use only, we do not warrant damage caused by misuse, aggressive use including and not limited to damage caused by misuse, neglect, freestyle, ramp jumping, crashing, stunt riding/trick riding and the like. We do not warrant damage caused by competition/race track use or use in any other way for which the product was not specifically designed for. You break it through irresponsible and inappropriate off road use you are responsible for repairs 👍 Please refer to our policy page for current full details.

Our bikes have great IP ratings and can be used in mud and wet conditions. The wiring does have waterproofing but please take care when washing and heavy rain. We do not recommend pressure washing - see care instructions on our Manuals and Information page. Do not submerge your bike.

A: Due to recent stringent laws in Queensland, it is illegal for Potent to sell Electric Dirt Bikes and scooters to anyone under 16 years old. Customers under this age are not permitted to purchase these motorized vehicles from our online store. However, we do offer a wide range of parts and accessories suitable for all ages, allowing younger enthusiasts to customise and maintain their existing bikes or scooters. We are committed to complying with local regulations while continuing to provide quality products that deliver a Potent ride for Australians.

Yes. We can help with parts and support for the products we sell. Contact us with your model name and a photo if you can, and we will let you know what we can supply.

Yes. We ship Australia-wide. Shipping cost and delivery time depend on the item and your location. Add your details at checkout or contact us for a quote before you order. As most bikes are heavy and contain Lithium batteries we recommend contacting us for an accurate quote. The cheapest option is to the nearest depot for pickup.

Only use the charger supplied with the product and follow the manual. Do not leave the battery charging unattended or charging after it has fully charged. Store it in a cool, dry place and keep it away from water and in a well ventilated area.

Yes, local pickup is available for some orders from our Yarrabilba warehouse. Please contact us first so we can confirm stock and arrange a pickup time.

We accept credit card, PayPal, Apple Pay, Google Pay, Klarna and Afterpay. You can also pay by cash or card in store if you collect from our warehouse.